DEADLINE FOR ANSWERING QUOTATIONS AND INQUIRIES:
a) The response time for quotes is up to 48 hours. Please provide us with as much information as possible, such as color palette, type of event, characters, as well as delivery time. To submit a quote, go here.
b) The deadline for answering questions and requests is up to 24 hours.
DELIVERY DEADLINES FOR DIGITAL PRODUCTS:
a) Digital products do not need to pay shipping.
b) The responsibility for verifying personalization data is the sole responsibility of the buyer. So review the information before completing the purchase.
c) After sending the data at the time of purchase, the deadline for sending your sample is up to 48 hours. The sample will be forwarded by the contact informed at the time of purchase.
d) If the product you want is not personalized, when completing the purchase and payment is approved, you will receive the download link in your email.
e) In case ofURGENCYupon delivery of your order, contact us by clicking on the button on the right side of this page, or by e-mail contato@fabuladigital.com.br to check the possibility of fitting. We will do our best to serve you!
f) We are recognized for the speed in the delivery of orders, if due to force majeure it is not possible to meet the deadline informed, we will contact you informing you as much in advance as possible, as well as giving a new deadline. The customer can cancel the order, if he wants, without additional cost or prior explanation.
DEADLINES FOR SHIPMENT OF PHYSICAL PRODUCTS:
a) Shipping will be calculated on the product’s purchase page or, in cases of purchase via whatsapp, for the amount informed in the service;
b) We use the Best Shipping platform in partnership with Wix.com. If you have any problem or divergence in the calculations and deadlines, please contact us;
c) The shipping period starts after the approval of your payment. Check this confirmation in your email or on the order tracking page;
d) So that there are no delays in the delivery of your order, make sure you check the following situations
I - Check your delivery address;
II - Make sure you have someone available during business hours to receive the order at the delivery address;
e) It will not be possible to change the address after shipment;
d) In addition to the natural or legal person informed in the purchase order, any individual who is within the premises of the address informed as the addressee, including porters, janitors, receptionists and others in charge of receiving orders, will be considered the recipient. Fábula Digital will not be responsible for orders that have been lost within the delivery address, such as residential or commercial condominiums, and therefore it is the responsibility of the buyer to define a reliable address for delivery.
f) It is possible that due to logistical, quality or unforeseen operational problems, the company is unable to meet the stated deadline for delivery. In this situation, it is our procedure to try to immediately inform the customer of the difficulties, possibly communicating the new deadline for delivery. However, if the customer wishes, it is possible to exchange it for another product or even request the cancellation of the order at no additional cost.
e) E-commerce is not free from unforeseen events and delays in delivery. The factors for successful delivery are numerous and are not under our control. If delay in delivery is detected, Fábula Digital, together with partner companies, will do everything possible to solve the problem and respect the deadlines provided. Thus, when making a purchase on any site, the customer is aware that any delays may occur. If the problem is identified by the customer, he is free to cancel the order through our service channels, not being able to complain later through legal means.
Our intention is to always serve you in the best possible way, so if you have any questions or problems, contact us using the whatsapp button on the right side of the page, via email contato@fabuladigital.com.br or atcontact us.